Return And Refund Policy

We understand that you may occasionally wish to return your purchases. We’ll be happy to help you with the process.

We do not accept:

– Sport Arena has the rights to cancel any order by serving a cancellation email and customer will receive full refund similar to the payment method if the order is prepaid. 

–  Return will be within 7 days from the date of purchase, and the refund will be as a credit note unless the items received were defective or not the same as the one the customer ordered.

-Rackets as a special product and need a special care and storage as well to ensure not used it’s only accepted to be returned within 24 hours.

– The product can be exchanged within 14 days if it is in the same condition and not used or damaged.

– Products damaged by misuse or showing signs of wear, even if they are still under warranty, can’t be returned.

– Products that have been not used, unless they are defective, can be returned under the same conditions.

– Sport Arena Qatar for trading in sports equipment has the right to change this policy without prior notice.

– cost of the return if the product is not defective is QR25, or the customer needs to drop at the location agreed with the shop.

 

 

 

 

Warranty Policy:

Warranty given based on each manufacturer’s policy.

Repair and replacement will be free for the user. Said gratuity will include the necessary expenses incurred to correct the lack of conformity of the products with the contract, especially the shipping costs, as well as the costs related to labor and materials.

It is the client’s obligation to send the defective merchandise by their own means in order to assess whether the guarantee is applicable by the client, once the guarantee is received and approved, Sport Arena will proceed to replace the product by sending it to the client freight prepaid, without the customer at any additional expense.

In the event that the manufacturer accepts the guarantee of the product, the product will be replaced by the same model, size and color, no change or return of a product that has processed a guarantee will be allowed, except in the case that there is no stock, that the exchange for another product of the same family and brand will be allowed, in the event that the chosen product is of greater value, the client must pay the difference.

In the event that the manufacturer does NOT accept the guarantee, the customer must collect the merchandise by their own means and cost.

To open a guarantee, you can contact use through email, phone, or WhatsApp

 

 

Need help?

Contact us for questions related to refunds and returns.

[email protected]